Effective Date: 04/20/2025
At Konneza, we strive to provide a valuable and enjoyable experience for all users. This Refund Policy explains the conditions under which refunds may be issued for digital purchases or services on our platform.
All purchases made on Konneza (including premium subscriptions, digital goods, promotions, or monetization fees) are non-refundable, except where required by law or stated otherwise in this policy.
We do not offer partial or full refunds for:
Monthly or yearly subscription plans
Unused time during a subscription period
Auto-renewed subscriptions canceled after the renewal date
However, if you accidentally subscribed or were charged due to a technical error, contact us within 48 hours of the transaction for review.
If you were:
Charged more than once for the same service
Not granted access to the service/product you paid for
Please contact our support team within 7 days with proof of payment. We will investigate and issue a refund if applicable.
Purchases involving digital promotions, boosts, coins, or other non-physical items are non-refundable once delivered or consumed.
Initiating a chargeback without contacting us first may lead to:
Immediate account suspension or termination
Forfeiture of any earned balance or credits
Please always contact us to resolve any billing issue before disputing a charge.
If you believe you're eligible for a refund, please contact us at:
? Email: support@konneza.com
? Timeframe: Within 7 days of the transaction
? Include: Your username, transaction ID, and the reason for your request
We reserve the right to update this Refund Policy at any time. If we make major changes, we will notify users via platform notifications or email.
